We ship to almost every country in the world! These are the only countries we cannot ship to:

Afghanistan
Belarus
Brazil
Cuba
Eritrea
Eswatini
Iran
Iraq
Kosovo
Libya
North Korea
Russia
South Sudan
Sudan
Syria
Tunisia
Ukraine
Venezuela
Yemen

We strive to dispatch all orders within 24 to 48 hours. The shipping times vary based on the destination country, as outlined below:

Central & Northern EU

Normal shipping: 2-4 business days

Express shipping: 1-3 business days

UK & Ireland

Normal shipping: 3-5 business days

Express shipping: 1-3 business days

Rest of Europe

Normal shipping: 4-7 business days

Express shipping: 2-3 business days

USA & Canada

Normal shipping: 4-7 business days

Express shipping: 3-4 business days

Asia-Pacific & Oceania

Normal shipping: 6-10 business days

Express shipping: 2-3 business days

Rest of the World

Normal shipping: 7-14 business days

Express shipping: 2-5 business days

We work with private shipping providers and some of our products are bulky so we’re unable to deliver to PO Boxes.

Please make sure to provide a local home delivery address instead.

If a package gets lost in transit, please make sure to submit your claim within 30 days of placing the order to our email reliquecases@gmail.com.

We suggest that you contact the shipping company for updates on the delivery status.

If the package comes back to us, we'll ship it out to you again. Delivery costs will be charged again if the fault was on your side (e.g. wrong address).

If you entered the wrong address, we can still change it as long as the order hasn’t shipped. Contact us at reliquecases@gmail.com immediately to check if a change can still be made in time. But if it’s already on its way, there’s nothing we can do if it's been ordered with Economy.

If the order was placed with Express, you can contact the shipping company and update the delivery address even after it's been shipped.

Please be aware that you have 30 days from the date of receiving your order to report any missing items.

1. Verify which items are missing from your package.

2. Contact the delivery company to inquire if the missing items are scheduled for separate delivery.

3. Email our support team at reliquecases@gmail.com with the details of your missing items and specify whether you would like a replacement or a refund.

Our support team will look into the matter, and if any items are confirmed to be missing, we will work to provide you with your requested solution.

If something arrives damaged, please snap some photos or take a video of the products and send a claim to reliquecases@gmail.com.

Once we confirm the damages, we’ll either send you replacement items at no cost or offer a partial refund.

Yes all of the designs are crafted by our very own team!